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67308656 - Visitor Services Supervisors
Job Title: Visitor Services Supervisors
Department: Visitor Centre
Responsible to: CEO
Overview of the Organisation

Description

67308656 - Visitor Services Supervisors
Job Title: Visitor Services Supervisors
Department: Visitor Centre
Responsible to: CEO
Overview of the Organisation
Set in 52 acres of glorious Somerset countryside, high in the Blackdown Hills, Ferne Animal Sanctuary has been saving the lives of unwanted and abandoned animals for over 75 years. We provide refuge for domestic animals, farm animals and horses. We work hard to rehome the cats and dogs that find their way into our care, other animals remain at Ferne to enjoy the rest of their lives in the peace and tranquillity that the Sanctuary offers.
Main purpose of the role
The post holders will be responsible for the smooth running of our new Visitors Centre. You will be the first point of call for visitors to the Sanctuary which will include members of the public, trade and business. Maintaining strong inter departmental communication at all times is vital alongside excellent and professional customer service at all times.
Key Responsibilities

To provide consistently high standards of visitor care at all times when welcoming visitors to the Sanctuary; processing admissions, retail and membership sales
Relay accurate information about planned Sanctuary events
To enhance visitors Ferne experience through an excellent ‘meet and greet and by providing general information about the Sanctuary to optimise income generation
To respond to complaints; listen to feedback from our visitors and to ensure that it is used positively to develop the organisation and its activities
To provide the highest possible standard of presentation ensuring that all displays, fixtures, fittings and premises are maintained to a high standard of cleanliness
To be an advocate for the Sanctuarys aims by supporting staff and volunteers through effective team work and good levels of internal communication
To keep up to date with the history of the site and past/present/future developments to ensure consistently excellent Sanctuary knowledge
Ad-hoc administration tasks and any other duties as requested by the CEO.

This is an outline of the post-holders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the charity.

Skills & Experience
Qualifications/Training

Good standard of education
Microsoft packages including Word, Excel & Outlook
Basic Till Work

Knowledge and Experience

Proven excellent customer service and experience working with the public
Previous retail experience would be advantageous including till work
A keen understanding and belief in the mission of Ferne Animal Sanctuary

Personal Skills

An ability to build good relationships and enjoy dealing with members of the public effectively and professionally
Excellent administration duties with the ability to prioritise effectively
Ability to work under own initiative, managing own workload and working within a team
Professional telephone manner and effective communication skills
Strong attention to detail
Sound IT skills
Excellent telephone manner
To work closely and oversee the work of volunteers within the Visitors Centre and our new Retail Shop

Conditions of Employment
Hours: To cover 7 days per week, 9-5 daily with 1-hour unpaid lunchbreak. Job Share – ideally one person 4 days / one person 3 days, but happy to consider a 5 day and 2 day split. (this includes weekend and Bank Holiday working).

Your normal hours of work are 09.45am to 5.00pm (6 hours and 15 minutes) in summer and 4.00pm (5 hours and 15 minutes) in winter. You may need to work additional hours to manage the Conference room bookings.

Job Holders work on rota and can be expected to share weekend working, so flexibility is key.
Holidays: 28 days including bank holidays which increases by 1 day each year after 2 years of service, capped at 25 days (pro rata for PT employees).
Salary: £9.27 per hour
Please note the Sanctuary operates a Time Off in Lieu policy for all overtime worked.

Location: Wambrook CHARD, Somerset, TA20 3DH

Company: 683979
hr@ferneanimalsanctuary.org

Contact

Love Animals then this could be the job for you!?

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