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Haynes Motor Museum - Exciting job opportunities for the right candidate!

Haynes Motor Museum, Sparkford, Yeovil,, BA22 7LH


Reception and Retail Manager

Haynes Motor Museum - Exciting job opportunities for the right candidate!

Haynes Motor Museum
Sparkford, Somerset BA22 7LH t: +44(0)1963 440804

A hugely exciting opportunity has arisen for the role of Reception and Retail Manager at the Haynes Motor Museum in Sparkford, Somerset. As one of the leading museums and visitor attractions in the South West, with over 125,000 visitors annually, you will be joining a dynamic and engaged team of over 120 staff and volunteers.

The Museum has over 400 vehicles and as a charity it has three core aims: Preservation, restoration and education. The Museum also operates several businesses that donate all of their profits to support these charitable aims; those businesses are:

  • Venue Hire: We offer one of the South West’s premier venue hire facilities, hosting conferences, events, exhibitions and functions throughout the year.
  • Food and Beverage Department: This department operates the very popular museum café, Café 750 as well as supporting the delivery of all Venue Hire events.
  • The Museum Workshop and Restoration Centre: We not only preserve and restore the Museum’s vehicle collection but we also offer those services to a local and international client base of veteran, vintage, classic and modern sports and supercar owners.
  • The Museum Shop: The Shop offers a vast selection of automobilia and recently launched an online retail platform.
The museum is looking for a dynamic, innovative, commercially driven and organised visitor services and museum retail professional to join the team. This role is particularly exciting as it offers the right candidate a wonderful mix of tasks and responsibilities to challenge both their retail and management skills.

Job Title
Reception and Retail Manager
Reporting Structure
The post holder will report to the Senior Executive Team.
Responsible for
The Reception and Retail Manager will manage a multi-functional award-winning team across three core areas: Reception, Retail (Museum Shop), Retail (Online Shop).
The team includes part time and seasonal staff.
Job Purpose
The Reception and Retail Manager role is pivotal in terms of customer service across all channels. It is of equally high significance in terms of commercial value to the Museum, as both onsite and online sales contribute towards the delivery of the Museum’s charitable aims.
Main Roles and Responsibilities Management
  • Manages the Reception and Retail team, motivates and inspires them to achieve a high level of performance.
  • Responsible for recruiting, managing, inducting, training, performance and development of reception and retail team .
  • Manages the operational requirements of reception and retail department. Produces and manages the department’s rota.
  • Hold regular staff meetings and briefings with team.
  • Performs risk assessments. Ensures all work carried out is in line with the museum
Health and Safety procedures. Being part of the Museum first response team (First Aid, Fire Marshal).
  • Act as a brand ambassador, sets and maintains the highest of standards for customer engagement. Always looks for ways to improve service delivery across all channels.
  • Promotes Gift Aid to support the museum’s charitable aims.
  • Receives and processes enquiries from museum visitors and customers via in person, email and over the phone.
  • Supports marketing team with data collection.
  • Maintains reception tills and online booking system. Manages the implementation for any change or upgrade in software.
  • Prepares and distributes weekly and monthly visitor numbers reports.
  • Keeps weather log up to date and prepares weather reports.
Retail / Museum Shop
  • Achieves financial objectives, prepares and manages budgets, schedules expenditure, analyses variances, initiates corrective actions.
  • Builds and maintains supplier relationships as well as the ability to negotiate contracts and maintain inventories.
  • Responsible for the purchasing of all products for the Museum Shop. Ensures an adequate level of stock at all times.
  • Formulates pricing policies by reviewing merchandising activities, determines sales promotions, authorises clearance sales, analyses trends.
  • Prepares and implements merchandising plan.
  • Reports on agreed KPIs.
  • Manages in store security systems.
  • Maintains a good knowledge of current retail legal requirements.
  • Maintains and supports EPOS operation including daily cashing up.
  • Stock management.
  • Prepares comprehensive financial reports.
Retail / Online Shop
  • Oversees the day-to-day running of the online shop.
  • Organises and manages the dispatch of daily customer orders.
  • Manages refunds and returned items.
  • Works closely with the Marketing team to schedule online promotions.
  • Maintains a strong general knowledge of online retail promotions and sales strategy.
  • Exceeds online sales targets whilst maintaining the highest levels of customer service at all times.
Key Skills
During the recruitment process we will be looking for sound evidence and experience of these skills to support the key responsibilities for the role:
  • Exceptional customer service (Essential)
  • Strong leadership (Essential)
  • Communication: excellent verbal and written communication (Essential)
  • Commercial awareness (Essential)
  • E-commerce (Essential)
  • IT literacy, ability to analyse data and produce reports (Essential)
  • Stock purchasing and control (Essential)
  • Strong negotiation skills (Essential)
  • Multi-tasking (Essential)
  • A genuine interest in and understanding of cars and motoring history (Desirable)
  • Current first-aid certificate (Desirable)
  • Training in access issues, e.g. disability awareness (Desirable)
  • This is a full time position based on working a five days in seven rotation. Standard hours apply based on a 40 hour working week.
  • The role does require you to work some Saturdays and Sunday each month as a Duty Manager. When duty day doesn’t fall on your normal working day, time off in lieu will be given.
A very competitive salary commensurate with experience will be offered.
How to Apply
Please submit the following by email to
  • A cover letter outlining why you think you would be suitable for this role (maximum one page font size 12)
  • A copy of your CV, with your work history in reverse chronological order i.e. your most recent employment first. Please also indicate your current notice period.

Recruitment Process
The closing date for the applications is Monday 7 June 2021
Applicants will be assessed on an ongoing basis and should be prepared to attend a first
round interview prior to the closing date.
Please note, we anticipate filling the role prior to the closing date, therefore we strongly advise all candidates to submit their applications as soon as possible.
Summary of Key Words
Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Online Retail, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication, Team Development.
Please note we will only consider candidates with relevant experience. No agencies.



Haynes Motor Museum - Exciting job opportunities for the right candidate!
Haynes Motor Museum
BA22 7LH
United Kingdom


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