Incredible feed back from weekend familiarisation trip supporting Japans Mikki Travel.

12 Nov 2019

Incredible feed back from weekend familiarisation trip supporting Japans Mikki Travel.
The feed back speaks for itself, as two senior Mikki Travel colleagues from the trip, spoke highly of their weekend away in Somerset. 

The full itinerary is below  -

Thank you to all those that were involved in the organisation of the trip.

John Turner CEO of Visit Somerset and host for the weekend said; " We have the product and we have the right integrated transport to give international visitors the very best experiences in Somerset. The feed back that we've recieved is exceptional and proof of our capabilities as a county and membership organisation".   


Dear Visit Somerset team 

Like Mr.Hasegawa's previous email (Big Thank you!),
I also would like to express my sincerest appreciation for your great support for this time of FAM trip.
Now I really confident that we'll be sure to able to reach the market big attention / able to fulfil the demands of the market,
if both of us could coop / work together as a team,
because Somerset's power / profound richness of sources of attraction as a destination where we desperately would like to promote is superb.

Now we have lots of ideas, thoughts how to promote Somerset,
we really would like to discuss those with you , and dying to hear your thoughts about those.
We really look forward to see you again on January 2020.  
Again, thank you very much for everything !!

Best regards,
Tetsu TAJIKA / 田近 哲

Miki Travel Ltd



Dear John    c.c. Becky

We have just arrived at our office now.

Thank you very much for giving us this great opportunity. Your teams arrangement was perfect and your itineraries have been covered lots of important areas, places, sightseeing spots, hotels etc in Somerset. Of course time was limited but we knew how Somerset can attract all kinds of tourists to visit all year round. 

Moreover we really felt this time that key persons composing Somerset tourism like local guides, hotel managers, coach drivers, gardeners, visitor centre members, etc etc everyone we met was so wonderful, had very professional skills and proud of their jobs. We had a very good time during our trip.

We will be discussing how to promote Somerset more internally in our office and then externally with our agents for FIT as well as group.

Once again thank you so much for your full attend and full arrangements.

Kind regards,

Tsutomu Hasegawa 

Miki Travel Limited


Dear  John, 

It was  lovely to have met you and  a big Thank you  for all your  effort and  organising  such a wonderful FAM trip for us. It was  very informative and educational for us. All the Tour guides were brilliant ! 

As Mr Tajika  and Mr Hasegawa already mentioned that we  will be actively looking at promoting  Somerset the best possible way.  We will  be in touch for  further  information we may need.  

Thank you again. 

Best regards 

Suvida Sudevan


Full Itinerary.


9th - 11th November 2020
Saturday 9th November
09:03   Depart Paddington Station, London, with complimentary standard tickets from
Great Western Railway.
10:33   Arrive at Bath Spa Train Station – welcome from John Turner, CEO, Visit Somerset.
10.55   Jane Austen Centre – meet and greet with Duty Manager.
11:00   Guided tour of The Jane Austen Centre, Bath.
12:00   Complimentary Afternoon Tea at The Regency Tea Rooms, Bath.
12.45   Welcome from Alison Curran, Bath Independent Guest House Association (BIGHA) followed by a guided walk to view Hill House B&B, Belvedere Road, Bath.
13:30   Depart Bath with Berrys Coaches.
15:30   Hestercombe House & Gardens, Taunton – guided garden tour.
16:15   Hestercombe House – complimentary Afternoon Tea in the Column Room restaurant.
17:30   Depart Hestercombe House.
18:00   The Mount Somerset, Taunton – guided tour and complimentary evening meal.
21:00   Depart Taunton.
22:00   Arrive at The Best Western Swan Hotel, Wells – complimentary Bed & Breakfast.
Sunday 10th November
08:30   The Best Western Swan Hotel - guided tour and complimentary breakfast.
09:30   Depart Wells.
10:00   Arrive at Cheddar - sampling and guided tour of Cheddar Gorge Cheese Company.
11:00   Guided tour of Goughs Cave, Cheddar.
12:00   Depart Cheddar.
12:30   Visit to Wells Cathedral (45 min slot only, due to services).
13:30   Complimentary lunch - The Bishop’s Table at The Bishop’s Palace, Wells.
14:00   Guided tour of The Bishop’s Palace, Wells.
14:30   Depart Wells.
15:00   The Newt Hotel & Gardens.
15:30   Private garden tour.
16:30   Private tour of the Cyder House and Press.
17:30   Check in and free time.
18:45   Pre-dinner drinks.
19:15   Dinner at The Botanical Rooms hosted by Julien Marchand, Head of Revenue & Reservations & team.
Monday 11th November
08:00   The Newt Hotel – complimentary breakfast.
10:00   Depart for Glastonbury.
10:30   Guided Tour of Glastonbury Abbey.
12:00   Welcome from Gerard Tucker, Glastonbury Town Council.
12:15   Depart Glastonbury.
13:10   Depart Castle Cary for Paddington, London with complimentary first-class tickets from Great Western Railway.
15:00   Arrive Paddington, London.
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